EVENTS

Covid-19 Customer Communication Update

March 2020

A message from Tim Fitzgerald – CEO Middleby Corporation CEO Click here to Download

To ensure the Safety of our Teams

We have enabled our customer service and administration staff to work from home.

This move will not impact our ability to serve you needs.

Please use the following email addresses:

Delivery

Our warehouse is open and we can deliver a large range of equipment from stock.  During the current Covid – 19 restrictions our freight companies have advised us that the following protocols will be in place regarding drop-off and deliver confirmations.

Freight Company Protocols

We have been advised by our pallet carrier that as a network they have instructed drivers to not ask for a POD signature. They will be asking for the name of the recipient and this will be recorded but as a business we will be unable to supply full POD’s for any deliveries until further notice.

Factory

Our manufacturing plant continues to operate with additional health and safety measures in place, we have taken a number of steps to protect our employees working in the factory. We will continue to operate to ensure our customers maintain access to make to order products not currently held in stock.

General

We acknowledge that these are worrying times, however we would like to reassure you that we are doing all we can to ensure you can carry on as normal as possible.  We are closely following and monitoring government advice. We will endeavour to support our customers during these unprecedented times and provide an uninterrupted level of service.

We are dedicated to being your best Australian Made Partner offering next day delivery on our broad portfolio and retaining our Build to Order capability for all your kitchen and ware wash needs. Our staff are here to support you, please do not hesitate to reach out should we be able to assist.

 

Download Annoucement from Tim Fitzgerald